Happay Card FAQs
Cards are an essential part of our day to day lives now. Whether it is booking a cab
or paying the phone bill, we use cards everywhere. For Business Expenses, we need to
submit reports for all the expenses we make. Therefore,
a card that is linked to an Expense Management solution makes expense recording and
reporting, very easy and seamless. This is what Happay does. Happay is a prepaid
card, issued to you by your company, for making business expenses.
What is the Happay Card?
Your Happay card is a corporate card funded by your company. You can use the card
for all expenses that you incur on your company’s behalf.
Where can I use the Happay Card?
Happay card works like any other VISA debit or credit card. You can use the card to
make purchases at any online or in-store VISA merchant. You can also use the card at
ATMs to withdraw money.
How do I pay with the Happay Card Online?
Happay card is used just like any other card, for online transactions. When you hit
‘checkout’ on any online merchant’s website, you will be directed to the payment
1) Select Credit Card as your payment option.
2) Enter the card details.
3) Enter the OTP sent to your mobile number.
4) Click Submit.
How do I pay with the Happay Card at in-store merchants like supermarkets or
While making the payment, the cashier will swipe your card through the POS machine.
You will be asked to enter a PIN to authenticate the transaction. This is a 4 digit
PIN that comes as part of your Card kit. Enter it and the
transaction will be processed.
How to activate the Happay Card for use at ATMs?
To activate your Happay card for use at ATMs, you have to submit KYC documents to
Happay. This is a mandatory requirement. KYC documents include ‘Proof of Identity’
and ‘Proof of Address’. You can submit these by clicking pictures
of the documents and uploading them, either on app or web dashboard.
How to use the Happay Card to withdraw money from ATM?
Happay Card can be used at the ATM like any other debit card. While withdrawing
money from your Happay card, select ’SAVINGS’ as the type of account. Rest of the
steps remain the same as with any other card.
What to do if my Happay Card is lost?
If your Happay Card is lost, you must prevent its misuse. It is very easy to do so
with the Happay app.
Open your Happay mobile app. And then the menu
The ‘Card Status’ button is ‘ON’.
You have to click on it to turn it ‘OFF’. You will be prompted to enter your
password for authorization.
Once card is switched off, it is deactivated for use.
You can also switch off the card by logging into your web dashboard and clicking on
change card status button. It is under the User Details section.
Finally, send an email to email@example.com for a new card.
Once we verify your details, we will send you a new card in 4 business days at your