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CURRENT OPENINGS

Engineering Manager (6+yrs)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


Role Definition:

Happay is looking to hire an Engineering Manager . As a leader, this person would be responsible for leading a team of engineers as they develop the highly scalable enterprise-class application. He/She would be reporting to CEO.

ROLE : Engineering Manager

LOCATION : Bangalore

YEARS OF EXPERIENCE: 6+ years

    Responsibilities include:
  • The core back-end platform serving all the B2B channels such as Web, Mobile-web, and App
  • Customer-centric platforms with integrations into salesforce and other mid-office workflows
  • You will lead and mentor a dynamic team charged with delivering Happay's product to preeminent clients while continuing to innovate its features
  • Leading the team for timely product releases.
  • Good understanding of various technologies and being able to come up with the solution to address the problem at hand
  • Competent in strongly typed language such as Python
  • Understand scale and how to engineer scalable applications
  • Good understanding of network stack
  • Hands-on exposure to MySQL
  • Being able to come up with a strong and clear architecture based on the requirements from the team
  • Presenting complex technical information in a clear and concise manner to a variety of audiences
  • Exploring new technology/framework/languages that are useful for the engineering/business team
  • Be passionate about building teams and take pride in the growth of your team members
    Eligibility:
  • 5+ years of experience in Software Development, with a Computer Science/Engineering degree, preferably from a tier 1 institute.
  • Good hands-on experience in architecture and development of at least one large scale web application
  • Experience in leading a team of engineers in a product-driven organization.
  • Keen on open source and any github links would be nice.
  • Microservice - must have developed and scaled microservices.
  • B.Tech./B.E. degree, preferably from tier 1/2 engineering colleges.
  • 5+ years of development experience in the IT industry.
  • Must have good working experience in a competitive environment.
Apply Now
Frontend Engineering Manager (7+yrs)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Frontend Engineering Manager

LOCATION : Bangalore

YEARS OF EXPERIENCE: 7+ years

    Responsibilities include:
  • Establishes Web project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices; developing and writing proposals.
  • Develops Web solution by formulating objectives; planning project life-cycle deliverables and resource availability and application; preparing installation and modification specifications; leading the exploration, evaluation, and design of technical solutions.
  • mplements Web solution by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate authority; responding to team members' concerns; coordinating requirements with interested departments.
  • Assures quality Web solution by developing and completing test plans; maintaining project and technical documentation.
  • Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees; following production, productivity, quality, and customer-service standards; identifying work process improvements.
    Eligibility:
  • 7+ yrs of experience in web application development (frontend)
  • Prior experience in developing React.JS/Angular JS web applications.
  • Should have experience with Frontend Design Patterns, MVC Architecture, Optimisation and familiar with browser related issues like - Cache, Browser memory utilisation, Cross Browser Issues.
  • Also, familiar with Node.JS, npm.
Apply Now
Senior Frontend Developer (3+yrs)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Senior Frontend Developer

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3+ years

    Responsibilities include:
  • Architecture and design of scalable UI components for Happay serving millions of users every day.
  • Deploying / integrating with high performing REST APIs meant for application functionality
    Eligibility:
  • Should have 3+ years of experience in UI and web application development.
  • Mandatory: Strong development skills in JavaScript, JQuery, HTML5, and CSS.
  • Should be expertise in ReactJs, Native/Vanilla Javascript and Flux.
  • Good to have: Angular JS, Bootstrap.
  • Knowledge in data structures, OOP, and computer fundamentals.
  • An ability to refractor and understands large and separate code bases.
  • Experience with third-party libraries and APIs.
  • Forward looking on potential technology choices.
  • Experience in building highly scalable, reliable systems
  • Bachelor's / master’s in computer science.
  • Willing to work for a start-up and go extra mile.
  • Looking for challenges and not chilled out work environment.
  • Willing to work independently with little or no supervision
Apply Now
Senior Backend Developer(3- 5 years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.

ROLE : Senior Backend Developer

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3- 5 years

    Responsibilities include:
  • Architecture and design of reusable server components for Happay
  • Developing high performing REST APIs for application functionality
  • Develop and maintain scalable server architecture serving millions of users every day.
    Eligibility:
  • Should have 2+ years of experience in web server and application development
  • Mandatory: Strong development skills in Python, Django, Linux, MySQL
  • Good to have: REST APIs, NodeJS, Shell Scripting, MongoDB or any other structured DB
  • Strong knowledge in data structures,OOP, and computer fundamentals
  • An ability to refractor and understand large and separate code bases
  • Experience with third-party libraries and APIs
  • Forward looking on potential technology choices
  • Experience in building highly scalable, reliable systems
  • Bachelors / Masters in Computer Science
  • Willing to work for a start-up and go extra mile
  • Looking for challenges and not chilled out work environment
  • Willing to work independently with little or no supervision
Apply Now
Senior Android Developer(5+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.

ROLE : Senior Android Developer

LOCATION : Bangalore

YEARS OF EXPERIENCE: 5+ years

    Responsibilities include:
  • Android development (5+ years experience).
  • Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
  • Familiarity with RESTful APIs to connect Android applications to back-end services.
  • Strong knowledge of Android UI design principles, patterns, and best practices.
  • Understanding and experience of MVP/ MVVM architecture.
  • Experience with threading, and performance tuning.
  • Experience or knowledge of Observable pattern like RXJAVA or LiveData.
  • Familiarity with cloud message APIs and push notifications.
  • Understanding of Google's Android design principles and interface guidelines.
  • Proficient understanding of code versioning tools, such as Git
  • Knowledge and experience on Kotlin.
  • Android Architecture Components (LiveData, AndroidViewModel) / MVVM / MVP architecture work experience.
  • Experience with location tracking.
    Eligibility:
  • B.Tech./B.E. degree, preferably from tier 1/2 engineering colleges.
  • 5+ years of development experience in the IT industry.
  • Must have good working experience in a competitive environment.
  • Knowledge and experience on Kotlin.
  • Android Architecture Components (LiveData, AndroidViewModel) / MVVM / MVP
  • Architecture work experience.
  • Experience with location tracking.
Apply Now
Senior IOS Developer(4+ years)

About us

Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors.

ROLE : Senior IOS Developer

LOCATION : Bangalore

YEARS OF EXPERIENCE: 4+ years

    Responsibilities include:
  • Design and build iOS mobile applications in Swift.
  • Collaborate with cross-functional teams to analyze, design, and ship new features.
  • Build and publish applications in app stores.
  • Implement new technologies to maximize application performance.
  • Ensure the quality, and responsiveness of applications.
    Eligibility:
  • Proficient with Swift and Cocoa Touch
  • Experience with iOS frameworks such as Core Data, Core Animation, etc.
  • Experience with offline storage, threading, and performance tuning
  • Familiarity with RESTful APIs to connect iOS applications to back-end services
  • Knowledge of other web technologies and UI/UX standards
  • Understanding of Apple’s design principles and interface guidelines
  • Knowledge of low-level C-based libraries is preferred
  • Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)
  • Familiarity with cloud message APIs and push notifications
  • Knack for benchmarking and optimization
  • Proficient understanding of code versioning tools (preferred Git)
  • Familiarity with continuous integration and agile development
    Good To Have:
  • A portfolio of iOS apps in the App store is a plus
  • UI & UX experience
  • Locations and Map API's
Apply Now
QA Executive(3 - 5 years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.

ROLE : QA Executive

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3 - 5 years

    Responsibilities include:
  • Provide test plan and estimates for all components of QA cycle; regression, functional, sanity and smoke test
  • Understand and analyze business, functional, technical and UI (user interface) requirements of the project/release
  • Create both manual and automated test cases
  • Identify risks and provide mitigation plan; escalate issues on a timely manner to manager
  • Execution of test scripts, documenting the actual results and defects
  • Responsible for overall adherence to QA test protocol and processes
    Eligibility:
  • Bachelors / Masters in Computer Science/ IT
  • Willing to work for a start-up and go extra mile
  • Looking for challenges and not chilled out work environment
  • Willing to work independently with little or no supervision (will be first person joining our QA team)
  • 3 years or more experience of automation framework experience
  • 2 years or more experience in VB Scripting
  • Should have tested - web application, android application and iOS application
  • Advanced level of expertise in SQL (ability to extract data, write complex SQL queries and manipulate data for testing purposes)
  • Good team player with the ability to lead, manage and work independently in a timely sensitive environment
  • A minimum of 1 year experience as a tester for major financial application
  • Minimum education required: Bachelor's degree in Computer Science or equivalent
Apply Now
Product Manager (4+ years)

About us

Happay is a fast growing Indian FinProduct company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Product Manager

LOCATION : Bangalore

YEARS OF EXPERIENCE: 4+ years

    Responsibilities include:
  • Take business needs and product requirements and transform them into user-focused and intuitive web, mobile, and product experiences.
  • Identify and articulate product feature set, build prototypes to test internally and through user research, and refine solutions in the face of data and other findings
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
    Eligibility:
  • Should have 2+ years of experience
  • Vision, road-mapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wire-framing, defining product roll-out strategy
  • Passion for great design, you should know what works, what does not and why
  • Proven experience in shipping features across various platforms (Web, Android, and iOS)
  • Combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle
  • Rigorous - asks hard questions, validates assumptions, connects the dots
  • Willing to work for a start-up and go extra mile
  • Willing to work independently with little or no supervision
Apply Now
Senior Position Product (9+ year)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.

ROLE : Senior Position Product

LOCATION : Bangalore

YEARS OF EXPERIENCE: 9+ year

About the Role:

Reporting to the CEO, the Head of Product will be the product visionary for Happay. He/she will have the complete responsibility of defining and executing the Product Strategy in line with the company’s Business Strategy and contributing to the commercial success of the business. He/ She will be responsible for the product leadership, driving the product end to end for Happay. The incumbent will be responsible managing the entire product management function driving the product marketing with a product led growth element to it.

    Responsibilities include:
  • Responsible for building the product strategy for Happay through deep understanding and analysis of market needs and industry /competition landscape.
  • Drive the product end to end for Happay, working closely with the Engineering Team in line and coming up with the Product Strategy, drive prioritization and optimization on conflicting goals.
  • Build the Product Marketing strategy including the Competitive Positioning, Thought Leadership and Marketing Content in partnership with the Marketing team.
  • Stay connected to the market through customer facing team as well as through direct engagement with key customers and keeps the Product Strategy aligned to the market and ahead of the competition.
  • Design and execute the process of building Product and competitive knowledge across all key functions in the organization including Sales, Tech-Sales, Implementation and Support
  • Have a strong focus on quality. Build a Continuous Improvement Framework of rigorous testing and validation functions and drive continuous product improvement through the same.
  • Be the final escalation point in the company for all Product and competition related matters
    Eligibility:
  • 9+ years of total experience with 3+ years in Product Management role in an Enterprise SAAS space
  • Strong SaaS experience required.
  • Drive the Product Marketing and understand the element of Product led growth.
  • Should be able to understand multi-modular product complexity on a single platform.
  • Analytical Skills: Ability to secure and synthesize data/information from multiple sources to identify core issues, proactively and quickly make sense of complex and ambiguous situations, evaluate options against the decision criteria and evolve the action plan.
  • Leadership skills: A people person and a highly approachable leader with demonstrated leadership experience in complex environments and ability to ramp up the existing team.
  • Work with users and technical teams to identify areas of transformations
  • Drive the implementation of new product features by working with relevant teams and manage the performance metrics
  • Should have worked on global products. Good to have someone with experience in US markets.
  • Lead a team of Product Managers
  • Keep track of user issues on regular basis and drive the engineering team to taking those to closure
Apply Now
Content Writer/Strategist (3+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


Role Definition:

ROLE : Content Writer/Strategist

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3+ years

Role Definition:

At Happay, we live and breathe content. Content drives everything from marketing and business development to customer engagement and retention.

We don’t create content just to “check the box”. It involves a lot of research, effort, strategic thinking, and relentless outreach. We lay utmost importance on what the customer sees and takes away from our content. We aim first for understanding and impact and, then for appreciation.

We are looking for a content strategist with the above mindset and resolve. You will own and execute the content strategy for PR + Digital. In this role, you will work directly with the Head of Marketing.

    Responsibilities include:
  • Write content that generates demand, attracts high-quality sign-ups, triggers product recall and establishes Happay as an authority in its space
  • Collaborate with product marketers, sales, customers and external influencers to generate content ideas and deliver value to different stakeholders
  • Establish content standards and ensure that they are always adhered to
  • Maintain consistency in content style, tone and voice for effective brand recall
  • Build and execute an editorial calendar for PR and Digital - content collaterals to include Blogs, Whitepapers, Ebooks, etc.
  • Measure content impact and report the metrics on an ongoing basis
    Eligibility:
  • Bachelor's/Master’s degree in media, communications, linguistics, or related field
  • At least 2-3 years of experience as a content writer/author preferably for technology and Saas solutions; ability to work with both long and short content formats
  • Impeccable writing, editing, research and interpersonal skills
  • Mindset that seeks to know what the audience wants and delivers accordingly
  • Ability to multi-task and deliver high-quality output in a short span of time
  • Ability to explain complex technical matters in a simple manner without using stock phrases and jargon
  • Good sense of aesthetics to collaborate effectively with designers and front -end developers
Apply Now
Trainer - Customer Support (3+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Trainer - Customer Support

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3+ years

    Responsibilities include:
  • Responsible for New Hire’s product and process training
  • New hire’s soft-skills, email/call and CHAT etiquettes training
  • Develop schedule to assess training needs
  • Conduct new hire’s interviews
  • Conceptualize training materials based on data and new launches
  • Communicate training needs in sync with audit team
  • Create training strategies, initiatives, and materials
  • Maintain database of all training materials
  • Review employee performance and learning
  • Take ownership of CSAT drive
  • Training basis DSAT analysis
    Eligibility:
  • 3 plus years of training experience
  • Product and process training experience
  • Customer service and soft-skills training experience
  • Willing to work for a start-up and go extra mile
Apply Now
Customer Support Executive (0- 2 years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Customer Support Executive

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3+ years

    Responsibilities include:
  • Ensuring execution of Operational Processes to allow the business to efficiently operate and grow.
  • Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc.
  • Provide Customer support , on Call, Emails, and Live chat.
  • Comfortable dealing with ambiguity and working in a constantly evolving business environment.
  • Driving a culture of getting things done on time with high quality of service.
  • Ability to follow-up & coordinate with multiple internal stakeholders.
  • Following up clear metrics for performance measurement & turnaround times for each of the key processes
    Eligibility:
  • Graduate (B.E. / B. Tech/B.com/BA / Banking preferable but not a must)
  • Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must
  • Good Analytical & Logical Reasoning skills
  • 0-2 years of work experience.
  • Proficient in MS Excel (to do analysis & reporting)
  • Optional – Exposure to Customer support or banking is plus
  • Comfortable with 6 working days and flexible with the work timings.
Apply Now
Senior Role - Enterprise Sales Manager (7+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Senior Role - Enterprise Sales Manager

LOCATION : Pune - Ahmedabad

YEARS OF EXPERIENCE: 7+ years

    Responsibilities include:
  • Own end to end business development / sales funnel and be responsible for achieving revenue targets
  • Will be responsible for partnering with enterprise clients like Banks, OEMs, Telecom companies etc.
  • Understand consumers : Who are our target consumers, what are their needs
  • Understand partner objectives: What they need, key business metrics & how to grow their business
  • Product: Coordinate with the product team and get specific requirements and integrations built as and when needed
  • Brainstorm new and creative revenue growth strategies and partnership opportunities.
    Eligibility:
  • B.Tech/MBA from a top-tier college
  • Experience of 7+ years. Prior experience of technology sales is a plus, but not necessary
  • Ability to take ownership and drive things. Should have great attention to detail
  • Should be highly data driven and have strong analytical skills
  • Ability to think and react in a high-energy, fast-paced environment
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Apply Now
Sales Operations Manager (5+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Sales Operations Manager

LOCATION : Bangalore

YEARS OF EXPERIENCE: 5+ years

Role Definition:

As Sales Operations , you will work with sales team, ensuring the sales team is driven to right direction.

    Responsibilities include:
  • Making people accountable for achieving targets
  • Assisting sales team in managing customer and channel partner data.
  • Actively coordinating with the sales team and other departments improving and optimizing all after sales processes.
  • Ensuring 100% compliance to the risk & controls register by the Sales Team
  • Driving team on leads and targets,
  • Ensuring CRM updates and availability for Sales teams,
  • Ensuring Suppliers payments are made on time
  • Liaising with Finance, Customer Support, Legal and Marketing department for any sales-related or client-related issues.
    Eligibility:
  • Preferred Sales Operations experience for minimum 5+ years.
  • Achieve results through influence, persuasion & collaboration.
  • Attention for details and speed of execution
  • Affinity to analyzing numbers
  • Proficient in analytical tools and systems Excel, Access, Databases,
  • Process-oriented & a systems thinker, with a broader business perspective.
  • Communicate appropriately with cross-functional/ regional team members.
  • Knowledge of Sales & Marketing processes.
  • Experience operating in a continuous improvement environment.
Apply Now
Enterprise Sales Manager (3-6 Years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


Role Definition:

To accelerate our growth further, Happay is looking to build the industry best business development team. You will be responsible for taking Happay solution to potential customers, and closing deals to increase revenue. This role may involve lot of on the feet sales or at least you should have credible existing network and pipeline of 50+ Enterprise customer.

ROLE : Enterprise Sales Manager

LOCATION : Bangalore

YEARS OF EXPERIENCE: 3-6 Years

    Responsibilities include:
  • Own end to end business development / sales funnel and be responsible for achieving revenue targets
  • Will be responsible for partnering with enterprise clients like Banks, OEMs, Telecom companies etc.
  • Understand consumers : Who are our target consumers, what are their needs
  • Understand partner objectives: What they need, key business metrics & how to grow their business
  • Product: Coordinate with the product team and get specific requirements and integrations built as and when needed
  • Brainstorm new and creative revenue growth strategies and partnership opportunities.
    Eligibility:
  • B.Tech/MBA from a top-tier college
  • Experience of 3-6 years. Prior experience of technology sales is a plus, but not necessary
  • Ability to take ownership and drive things. Should have great attention to detail
  • Should be highly data driven and have strong analytical skills
  • Ability to think and react in a high-energy, fast-paced environment
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Apply Now
Senior Role- Account Management(8+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Senior Role- Account Management

LOCATION : Bangalore

YEARS OF EXPERIENCE: 8+ years

    Responsibilities include:
    • Drive Customer Success Activities & Outcomes
    • Oversee successful implementation of Happay’s product suite for each client
    • Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account
    • Drive new business growth through greater advocacy and reference-ability
    • Influence future lifetime value through higher product adoption & customer satisfaction.
    • Monitor Key engagement metrics like Churn, Customer Health & Renewables
    • Align with Key Stakeholders of the account to build a strong relationship
    • Define and Optimize Customer Lifecycle
    • Map Customer journey and define segmentation of customer base and varying strategies.
    • Develop listening points in journey (e.g., usage, satisfaction, etc.)
    • Identify opportunities for continuous improvement
    • Learn from best practices in industry
    • Measure Effectiveness of Customer Success
    • Define & establish a system for tracking operational metrics for the team.
    • Send periodic performance report with Key Metrics to Happay's Executive team
    • Lead best in class Customer Success Team
    • Manage a team of Key Account Managers and help them in implementation & troubleshooting.
    • Recruit experienced leaders for different functional roles.
    • Drive a culture of continuous learning and accountability within the team.
    • Foster collaboration within the team and across the customer lifecycle.
    • Inspire Customer Success Across Company
    • Create company-wide culture of Customer Success
    • Align with Marketing around marketing to existing clients.
    • Align with Product around driving product roadmap
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Align with Executive Team around key metrics and objectives
    Eligibility:
  • Minimum 8 years of experience in Customer Success
  • Experience in handling team of 15-20 members
  • Experience in onboarding complex products/solutions with SMEs and Enterprise clients
  • Excellent communication and presentation skills
  • Is Excellent in building and nurturing relationships in industry
  • Networking and strong orientation towards customer management
  • Deep understanding of value drivers in recurring revenue business models
  • Is very well-versed on developments related to SaaS products in India.
  • Ability to manage influence through persuasion, negotiation, and consensus building
Apply Now
Business operation Analyst (4+ years)

About us

Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organisations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals.


ROLE : Business operation Analyst

LOCATION : Bangalore

YEARS OF EXPERIENCE: 4+ years

Role Definition:

  • We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.
  • Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.
    Responsibilities include:
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Filter data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Locate and define new process improvement opportunities
    Eligibility:
  • Proven working experience as a data analyst or business data analyst
  • Technical expertise regarding data models, database design development, and segmentation techniques
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (MySql & PostgreSql), programming (R Programming, Python)
  • Proven Experience in any visualization tool where one was able to build data models to power up a Visualization tool like Power BI, Data Studio or Tableau.
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle
  • Rigorous - asks hard questions, validates assumptions, connects the dots
  • Willing to work for a start-up and go extra mile
  • Willing to work independently with little or no supervision
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