As a CFO, you’re largely responsible for the strategic direction that your company takes. Choosing the right technology, processes & infrastructure becomes extremely important to support the global strategy. But the task does not end here. One of the major aspects which is often missed out is user adoption and how well the implemented technology is brought to use.
When Asia’s foremost integrated healthcare services provider chose Happay as their Business spend automation partner, it gave us an exciting opportunity to understand what are the important factors which drives a CFO to automate their process and their expectations with such a SaaS product.
“We want to make sure that there are no employee claims and reimbursements happening outside the Happay system. The voucher system of claiming needs to end and we hope to migrate out of hard copies to end as soon as we get onboarded.”
Emphasis on user adoption
During the onboarding process, the CFO wanted his finance and HR team to understand the importance of such a tool and make sure that the end users become acquainted with the system with proper training. He made sure that the finance and HR team are in sync and are able to implement the new process in their respective units.
We usually focus on getting the process transformed, but now CFOs have woken up to the fact that user adoption is the engine to incredibly exponential growth.
If you wish to read the detailed case study of this healthcare giant, download the case study here.