PRODUCT MANAGER / PRODUCT DEVELOPMENT

Who we are looking for:
A designer whose work is clean, modern, inspiring, and above all else, empathetic.
A team player with experience working across interaction, UI, visual, and motion design.
Mastery of all four of these disciplines isn’t necessary, but we prefer designers who can take on multiple aspects of a single project.

Roles and responsibility:
-Take business needs and product requirements and transform them into user-focused and intuitive web, mobile, and product experiences.
-Identify and articulate user needs, build prototypes to test internally and through user research, and refine solutions in the face of data and other findings
-Define interaction models, user flows, and UI specifications
-Design consistency and coherence across the product as appropriate
-Strategize with analysts, web and product managers, marketers, and other key stakeholders to create UI mockups, user flows, and functional specs so their designs maximize usability and performance

Must have skill sets:
-Demonstrate expertise with design tools such as Fireworks, Illustrator, InDesign, Photoshop, and Keynote
-Possess knowledge of CSS/HTML/JavaScript and prototyping and wireframe creation tools such as Axure, iRise and/or Visio
-Experience designing and building products and features for mobile or desktop, native or web
-Passion for identifying and solving real user problems
-An ability to tell compelling stories about your designs and present your work with confidence
-Solid intuition and strong passion for detailed interaction design

Must have qualities:
-Willing to work for a start-up and go extra mile
-Looking for challenges and not chilled out work environment
-Willing to work independently with little or no supervision
-Willing to work on Saturdays

Roles and responsibility:
1. Take business needs and product requirements and transform them into user-focused and intuitive web, mobile, and product experiences.
2. Identify and articulate product feature set, build prototypes to test internally and through user research, and refine solutions in the face of data and other findings
3. Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes

Must have skill sets:
1. Vision, road-mapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wire-framing, defining product roll-out strategy
2. Passion for great design, you should know what works, what doesn't and why
3. Proven experience in shipping features across various platforms (Web, Android, and iOS)

Must have qualities:
1. Rigorous - asks hard questions, validates assumptions, connects the dots
2. Willing to work for a start-up and go extra mile
3. Looking for challenges and not chilled out work environment
4. Willing to work independently with little or no supervision
5. Willing to work on Saturdays

Tech

Roles and responsibility:
-Provide test plan and estimates for all components of QA cycle; regression, functional, sanity and smoke test
-Understand and analyze business, functional, technical and UI (user interface) requirements of the project/release
-Create both manual and automated test cases
-Identify risks and provide mitigation plan; escalate issues on a timely manner to manager
-Execution of test scripts, documenting the actual results and defects
-Responsible for overall adherence to QA test protocol and processes

Must have skill sets:
-3 years or more experience of automation framework experience
-2 years or more experience in VB Scripting
-Should have tested – web application, android application and iOS application
-Advanced level of expertise in SQL (ability to extract data, write complex SQL queries and manipulate data for testing purposes)
-Good team player with the ability to lead, manage and work independently in a timely sensitive environment
-A minimum of 1 year experience as a tester for major financial application
-Minimum education required: Bachelor's degree in Computer Science or equivalent

Must have qualities:
-Bachelors / Masters in Computer Science
-Willing to work for a start-up and go extra mile
-Looking for challenges and not chilled out work environment
-Willing to work independently with little or no supervision (will be first person joining our QA team)
-Willing to work on Saturdays

Roles and responsibility:
- Architecture and design of reusable server components for Happay
- Developing high performing REST APIs for application functionality
- Develop and maintain scalable server architecture serving millions of users every day.

Must have skill sets:
-Should have 2+ years of experience in web server and application development
- Mandatory: Strong development skills in Python, Django, Linux, MySQL
- Good to have: REST APIs, NodeJS, Shell Scripting, MongoDB or any other structured DB
- Strong knowledge in data structures,OOP, and computer fundamentals
- An ability to refractor and understand large and separate code bases
- Experience with third-party libraries and APIs
- Forward looking on potential technology choices
- Experience in building highly scalable, reliable systems

Must have qualities:
- Bachelors / Masters in Computer Science
- Willing to work for a start-up and go extra mile
- Looking for challenges and not chilled out work environment
- Willing to work independently with little or no supervision
- Willing to work on Saturdays

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Roles and responsibility:

- Architecture and design of scalable UI components for Happay serving millions of users every day
- Deploying / integrating with high performing REST APIs meant for application functionality

Must have skill sets:
- Should have 2+ years of experience in UI and web application development
- Mandatory: Strong development skills in JavaScript, JQuery, HTML5, and CSS
- Good to have: Angular JS, Bootstrap
- Knowledge in data structures,OOP, and computer fundamentals
- An ability to refractor and understand large and separate code bases
- Experience with third-party libraries and APIs
- Forward looking on potential technology choices
- Experience in building highly scalable, reliable systems

Must have qualities:
- Bachelors / Masters in Computer Science
- Willing to work for a start-up and go extra mile
- Looking for challenges and not chilled out work environment
- Willing to work independently with little or no supervision
- Willing to work on Saturdays

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Roles and responsibility:
- Responsible for architecture, design, UI and UX of iOS apps
- Manage complete lifecycle of app versions, from development, testing to production
- Collaborate to define the product; interface with many stakeholders in the company to drive product decisions and schedules
- When team grows, manage individual team members encouraging their professional growth and maximizing their potential contributions.

Must have skill sets:
- Proficient with Swift (we prefer not to use Objective-C)
- Deep familiarity with Cocoa, Cocoa Touch and other SDKs for mobile app development.
- Strong product sense and the ability to own large areas of product design and usability.
- The ideal profile is someone who has extensive experience working on iOS and/or MacOS X applications, at all levels from product design down to scalable infrastructure.
- Experience working with SSN sharing e.g. facebook, twitter
- Experience in Agile Development Process.
- At least 2 year of professional experience in building iOS apps
- An ability to refractor and understand large and separate code bases
- Experience with third-party libraries and APIs
- Forward looking on potential technology choices
- Experience in building highly scalable, reliable systems

Must have qualities:
- Bachelors / Masters in Computer Science
- Willing to work for a start-up and go extra mile
- Looking for challenges and not chilled out work environment
- Willing to work independently with little or no supervision
- Willing to work on Saturdays

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen

OPERATIONS

Roles and responsibility:
-Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.
-With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
-Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients.
-The position will require the reviewing of complex/unique situations regarding refunds, chargeback and fraud patterns in order to take actions about these issues.
-Recommend product, process, and tooling improvements.

Time distribution:
-60% hands-on refund and chargeback processing
-20% in building and sustaining relationships with acquirers
-10% in daily reconciliation using Visa and MasterCard reports and files
-5% in preparing daily, weekly and monthly reports
-5% in improving product by giving meaningful input to product team

Must have skill sets:
-2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and chargebacks
-Experience in financial services and/or risk management, is a must
-Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of
issuer billing, refunds and the analysis of card transactions.
-Knowledge of MasterCard and Visa Operating rules and regulations must
-Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability
-Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently
-Well-developed accuracy, analytical, organizational, and written and verbal communication skills


Must have qualities:
-Willing to work for a start-up and go extra mile
-Looking for challenges and not chilled out work environment
-Willing to work independently with little or no supervision
-Willing to work on Saturdays

Description:
-Ensuring execution of Operational Processes to allow the business to efficiently operate and grow
-Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc.
-Comfortable dealing with ambiguity and working in a constantly evolving business environment
-Driving a culture of getting things done on time with high quality of service
-Ability to follow-up & coordinate with multiple internal stakeholders
-Following up clear metrics for performance measurement & turnaround times for each of the key processes

Minimum Requirement / Qualification:
-Graduate (B.E. / B. Tech. / Banking preferable but not a must)
-Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory)
-Good Analytical & Logical Reasoning skills
-Minimum 6 month’s work-experience
-Proficient in MS Excel (to do analysis & reporting)
-Optional – Exposure to Customer support or banking is plus

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Marketing

Who are we looking for:
We are in search of a Content Marketing Manager who will be responsible for executing content and digital marketing strategy for our new B2B product. In this role, you will be working directly with the happay Co-founder and the Head of Marketing.

What you will do:
CONTENT and DIGITAL MARKETING
• Write copy and assist in the development of branded content in variety of formats be it blogs and whitepapers to infographics and videos Edit and curate content to ensure high quality (relevant, engaging and shareable)
• Generate content for different stages of the marketing funnel-from awareness and acquisition to engagement and loyalty
• Distribute content across social media and other digital platforms
• Optimise content to make it SEO friendly
• Track and measure the effectiveness of content across all formats and platforms and tweak the strategy whenever required
• Schedule content and meet content deadlines
• Develop and execute innovative strategies to bring traffic to company website and blog
• Plan and execute lead generation strategy through various online platforms
• Ideate campaign ideas for offline marketing and help execute them

What about you will impress us:
• Love and passion for the written word
• Experience in creating compelling messages for different demographics and content formats
• Good sense of aesthetics for content design and presentation
• Use of growth hacks and tactics to deliver quality content in new and exciting ways
• Excellent at project management and meeting stringent timelines
• Young and energetic DNA - to match with the team's pace and energy
• Previous experience in digital and content marketing (3-6 years)
• Adept at using tracking tools
• Working knowledge of SEO and SEM

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution.

About opportunity:
- To accelerate our growth further, Happay is looking to build the industry's best Lead Generation team.
- This role will involve in Market Research, Lead Identification and Prospecting of leads.

We are looking for someone who:
- Has experience in Lead Generation, however fresher’s are also welcome.
- Loves working in growth stage start-up
- Is Excellent in writing and speaking English.
- Has strong interpersonal and communications skills

Personality attributes:
- Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution
- Interpersonal effectiveness and ability to influence.
Interested- We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Education:
Any Graduate - Any Specialization
Any PG – Any Specialization

ROLE AND RESPONSIBILITIES
• Come up with out-of-the box ideas for online and offline campaigns and help in execution of those ideas
• Support the marketing team in lead generation activities via research and profiling
• Support the creation of marketing collaterals like blogs, Infographics, manuals, e-books, etc. through research
• Help the marketing team with a/b testing, tracking and optimization of digital marketing campaigns

THE IDEAL CANDIDATE
• has good writing and communication skills
• has the ability to craft compelling messages for different type of campaigns
• is go-getter who can do things hands-on, with minimal direction
• has ability to think creatively and come up with innovative ideas to gain new users
• has good aesthetic sense

DURATION: 2-3 months

Sales

About opportunity:
To accelerate our growth further, Happay is looking to build the industry's best business development team. You will be responsible for taking Happay solution to potential customers, and closing deals to increase revenue.
This role may involve lot of on the feet sales or at least you should have credible existing network and contact with SME's to ease the sales process.

We are looking for someone who:
- Has experience in selling complex products/solutions to clients- in short sales cycles specifically to SME's.
- Loves working in growth stage start-up
- Is Excellent in building and nurturing relationships in industry
- Easily collaborates with internal teams (marketing, product, design and operations)
- Has strong interpersonal and communications skills
- Is very well-versed on developments related to digital products in India and internationally.

Role & Responsibilities:
- New customer acquisition in relevant target segments and manage an effective and profitable pipeline by filtering and qualifying prospects.
- Generate and own leads through various initiatives such as corporate marketing campaigns, online marketing, event participation, ads, content in industry publication, customer referrals and cold channels such as LinkedIn etc.
- Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully.
- Understand client needs, design appropriate solutions basis Happay's core competencies and negotiate deals to closure.
- Conceptualize and/or develop new product/service ideas in association with product team to address market needs.
- Maintain insights into competition (largely banks who issue credit, debit and prepaid cards) to be able to maintain an advantage against competitor strategy and tactics.

Personality attributes:
- Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution
- Interpersonal effectiveness and ability to influence - Using Data and Logic to convince others, articulation with conviction

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

Account Management

About opportunity:
- To accelerate our growth further, Happay is looking to build the industry's best Account Management team.
- This role will involve in managing existing Accounts of Happay's and conducting the up-selling process as well.
We are looking for someone who :
- Has experience in Account Management & Up-selling as well - preferably with a financial product (3 to 7years)
- Loves working in growth stage start-up
- Is Excellent in building and nurturing relationships in industry
- Easily collaborates with internal teams (marketing, product, design and operations)
- Has strong interpersonal and communications skills

Role & Responsibilities :
- Managing the entire show of Account Management and supporting clients by providing end to end solutions.
- Will also be be responsible for New customer acquisition in relevant target segments.
- Generate and own leads through various initiatives.
- Respond to queries from potential and existing customers, communicate Happay's value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT

Personality attributes:
- Customer First, Ability to make positive impact on every interaction, able to understand customer needs and find a solution
- Interpersonal effectiveness and ability to influence.

Interested - We like to keep it simple
- send us your resume, understand our product on Happay.in, come to our office (preferably) and tell us why we should use Happay expense management solution. Blow our minds by demonstrating your excellent sales acumen.

APPLY NOW

To apply, send us your resume and cover letter at careers@happay.in

Amazing things happen at Happay all the time.

We love every moment of it.You will too.

At Happay, we have a big, audacious goal - to build a B2B payment platform that gives businesses the visibility, predictability, flexibility and control that no Indian bank can or has given before. There are new things to learn and new challenges to overcome every single day and it’s our job to meet them.

You will fit right in, if you…

Hate the monotony of 9 to 5 jobs.
Want more out of your work life than just coffee breaks, appraisals and privileged leaves.
Want to step out of formal clothes and rigid hierarchies.
Want to figure it out on your own instead of being told what to do.
Want to be part of something big.

We are a happ(a)y lot!

We are friendly bunch of people and we love indulging in community lunches, happy hours, weekend trips and a lot more.

We work out of one of the best cities in the world - Bengaluru

The entrepreneurial capital
of india
City with the most enviable weather in India
Abundance of micro breweries and terrace restaurants
Affordable rents and
friendly people

Excited?

Come join us!

Don't see what you're looking for but still interested in working with us?
Email us at careers@happay.in to tell us why we should get you on board!