“The secret of change is to focus all of your energy not on fighting the old, but on building the new” -Socrates. End of Rs 500 and Rs 1000 currency notes was a landmark decision which created ripples across the nation. And obviously, the majority of Indian GDP is dependent on SMEs that rely heavily […]
“It is all lights, camera, music and chilled beers”. This is how event management is described by most unaware people. This sector sounds very lucrative and appears flirtatious to naive souls. Little do they know that it requires sweating in the hot sun while getting things done just like the workers do inside dark coal […]
“Checks and balances, boy, that makes a man successful!” I hazily remember my baba (grandfather) uttering this while telling bedtime stories. 20 years later I was reminded of the same mantra in my investigation about the importance of reconciliation in businesses and how difficult it is to set up a SOP. Mr. Prabhat Mittal serves […]
Have you ever witnessed a cashier at a big retail store shouting and arguing with a fellow employee while you are standing hungry in a queue waiting for your packet of instant noodles and ketchup to be billed? Last week, I was this hungry old man, when the cashier left his spot to fight & […]
The B2B service industry is tricky. Making the customer realize the worth of a great experience comes as a bigger challenge than providing that great experience itself. The paranoia of being ripped off lingers on both sides, the service provider and the service receiver. This challenge expands itself in a big way for business verticals […]
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